minejl Casino – Privacy Policy

minejl ("we," "us," "our," or "minejl") operates the online casino and sports betting platform accessible at minejl.vip (the "Platform"). We are committed to protecting the privacy and personal data of all players and users of the minejl Platform, particularly Filipino players whose data is governed by Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA") and its Implementing Rules and Regulations.

This Privacy Policy ("Policy") describes the categories of personal data minejl collects from you, the purposes for which that data is used, with whom it may be shared, how long it is retained, and what rights you have with respect to your personal data.

By accessing minejl.vip, registering an account, or using any feature of the Platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any part of this Policy, please do not create an account or continue using the Platform.

This Policy should be read together with minejl's Terms & Conditions and Responsible Gaming policy, which are incorporated by reference.

minejl collects the following categories of personal data from players and users of the Platform:

minejl does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where government ID verification requires the temporary processing of ID document images for age and identity confirmation.

minejl collects personal data through the following means:

• Direct collection: Data you provide when registering your minejl account, completing identity verification, making a deposit or withdrawal, or contacting our support team.
• Automated collection: Technical and usage data collected automatically as you use the Platform, including via cookies, session tracking, and server logs. See Section 8 for details on our cookie practices.
• Third-party collection: Data received from payment processors (GCash, Maya, BPI, BDO, Metrobank) when you complete a financial transaction, and from game providers when game data is logged for audit and dispute purposes.
• Verification services: Identity and age verification data processed through our KYC (Know Your Customer) verification flow when you submit government ID documentation prior to your first withdrawal.

minejl uses your personal data for the following purposes:

• Account creation and management: To register your minejl account, authenticate your identity at login, and manage account settings and preferences.
• Payment processing: To process deposits and withdrawals via GCash, Maya, and other accepted payment methods, and to maintain accurate financial records of all transactions.
• Age and identity verification: To verify that you meet the 21+ age requirement mandated by PAGCOR regulations and to confirm your identity for AML compliance purposes.
• Customer support: To respond to your inquiries, resolve account issues, process complaints, and provide assistance via live chat and other support channels.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, to implement deposit limits and self-exclusion requests, and to comply with PAGCOR's responsible gaming obligations.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities.
• Platform improvement: To analyse usage patterns, improve game loading performance on Philippine mobile networks, and optimize the minejl user interface.
• Marketing communications: With your consent, to send promotional offers and bonus notifications via SMS to your registered Philippine mobile number. You may withdraw this consent at any time by contacting support.
• Legal and regulatory compliance: To fulfil minejl's obligations under Philippine law, PAGCOR regulations, and anti-money laundering requirements.

Under the Data Privacy Act of 2012, minejl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and minejl — including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable Philippine law, PAGCOR regulations, and anti-money laundering requirements, including identity verification and transaction record-keeping.
• Legitimate interests: Processing necessary for minejl's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional data collection activities, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

minejl does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: GCash (Globe Fintech Innovations), Maya (PayMaya Philippines), BPI, BDO, Metrobank, and other payment partners receive the minimum data necessary to process your deposits and withdrawals.
• Game providers: Certified game providers (Pragmatic Play, PG Soft, Jili, Evolution, and others) receive session and bet data necessary for game operation, RNG certification, and dispute resolution.
• KYC and verification services: Third-party identity verification providers receive your government ID data solely for the purpose of age and identity verification.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and Philippine law enforcement agencies may receive data where minejl is legally required to disclose it.
• Professional advisers: Lawyers, auditors, and compliance consultants engaged by minejl, subject to professional confidentiality obligations.

All third parties with whom minejl shares personal data are contractually required to handle that data in accordance with applicable privacy laws and to use it only for the specified purpose.

minejl retains your personal data for the following periods:

• Active account data: Retained for the duration of your minejl account, plus 5 years following account closure, to satisfy regulatory obligations including AML record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of 5 years following each transaction, consistent with Philippine AML and tax record-keeping obligations.
• Identity verification documents: Government ID copies and verification records are retained for the duration of the account relationship plus 5 years post-closure.
• Game history: Bet and game round records are retained for 5 years for audit, dispute resolution, and RNG certification purposes.
• Support correspondence: Customer support communications are retained for 3 years following the resolution of each support matter.
• Marketing consent records: Records of marketing consent or opt-out are retained indefinitely to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with minejl's data disposal procedures.

minejl uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function — including session management, authentication state, and security tokens. These cannot be disabled without impairing Platform functionality.
• Performance cookies: Collect anonymised data about how players navigate the Platform, which games are most played, and how the platform performs on Philippine mobile devices. This data is used to improve Platform performance and game loading speeds.
• Preference cookies: Store your account preferences, language settings, and display customisations between sessions.

minejl does not use third-party advertising cookies or share cookie data with advertising networks. You may manage non-essential cookies through your browser settings. Note that disabling cookies may affect certain Platform features including persistent login and preference retention.

minejl implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Specific measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the minejl Platform.
• Hashed and salted storage of account passwords — plain-text passwords are never stored or accessible by minejl staff.
• SMS OTP verification triggered for suspicious login activity, new device logins, and sensitive account changes.
• Access controls limiting internal staff access to personal data to personnel who require it for their job function.
• Regular security assessments and penetration testing of Platform infrastructure.
• Encrypted storage of government ID documents used for KYC verification.

While minejl takes all reasonable precautions to protect your data, no internet-based system is completely impenetrable. You are also responsible for maintaining the security of your minejl login credentials. If you believe your account has been compromised, contact minejl support immediately.

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to personal data held by minejl:

• Right to be informed: The right to know that your personal data is being collected and processed, as described in this Policy.
• Right of access: The right to request a copy of the personal data minejl holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your minejl account.
• Right to erasure: The right to request deletion of your personal data, subject to minejl's legal retention obligations (data required for AML compliance and regulatory purposes may not be immediately erasable).
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to object: The right to object to processing of your data for direct marketing purposes. To opt out of promotional SMS messages from minejl, contact support at any time.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe minejl has processed your data in violation of the DPA.

To exercise any of the above rights, contact minejl's data protection contact at [email protected]. minejl will respond to data rights requests within 15 business days of receipt.

The minejl Platform is strictly restricted to persons aged 21 years and above, consistent with PAGCOR's age restrictions for online gaming in the Philippines. minejl does not knowingly collect or process personal data of persons under 21.

If minejl discovers that personal data has been collected from a person under 21, that data will be deleted and the associated account permanently closed. If you are a parent or guardian and believe a minor has registered on the minejl Platform, please contact support immediately so the account can be investigated and closed.

minejl reserves the right to update or modify this Privacy Policy at any time. Material changes — those affecting how your data is used, who it is shared with, or your data rights — will be communicated to registered players via SMS notification to your registered Philippine mobile number at least 7 days before the change takes effect.

The current version of this Policy is always available at minejl.vip/privacy-policy. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Policy.

For questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by minejl, please contact us through the following channels:

• General Privacy Inquiries: [email protected]
• Data Rights Requests: Submit via live chat on the minejl Platform or email with subject line "Data Rights Request – [Your Username]"
• Live Support: Available 24/7 in Filipino-English via the minejl Platform live chat
• Response Time: Written privacy inquiries acknowledged within 24 hours; substantive responses provided within 15 business days

Philippine players who are dissatisfied with minejl's response to a data privacy concern have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines through official NPC channels.

For responsible gaming concerns, please visit our Responsible Gaming page. For general platform questions, visit our FAQ.